Lush Return Policy
At Lush, we strive to provide high-quality, comfortable apparel that you'll love. However, we understand that issues can arise, and we're here to help.
Damaged or Defective Items
If you receive a product that is damaged or has a manufacturing error, please contact us within 30 days of delivery. To resolve the issue promptly, follow these steps:
- Contact Us: Reach out to our customer support team at lushcomfy@gmail.com
- Provide Details: Include your order number and clear photos of the damaged or defective item.
Upon verification, we will offer you the following options:
- Free Replacement: We will produce and ship a new item at no additional cost.
- Full Refund: We will issue a refund to your original payment method.
Returns and Exchanges
Since our products are made to order, we do not support returns or exchanges for reasons such as ordering the wrong size, color, or changing your mind. To ensure you select the correct size, please refer to our sizing charts available on each product page.
Order Issues Due to Incorrect Address
If an order is returned due to an incorrect or invalid address provided during checkout, you have two options:
- Reshipment: We can reship the order to the corrected address at your expense.
- Partial Refund: We can issue a partial refund for the product price only, excluding shipping costs.
Lost or Undelivered Orders
If your order has not been delivered within 30 days (for domestic U.S. orders) or 45 days (for international orders), please contact us within one week after these time frames. We will investigate the issue and, if necessary, arrange for a replacement or refund.
Contact Us
For any questions or concerns regarding your order, please reach out to our customer support team at lushcomfy@gmail.com. We're here to assist you and ensure a satisfactory shopping experience.
